Terms and Conditions for Gardeners Norbiton

These Terms and Conditions set out the basis on which our gardening services are provided to residential and commercial customers requiring garden care, maintenance, and related outdoor work. By making a booking, you agree to these terms, which are designed to ensure a clear, fair, and professional service. They apply to all appointments arranged for Gardeners Norbiton services, whether the work is one-off, recurring, or project-based.

Throughout this document, the terms “we”, “us”, and “our” refer to the service provider, while “you” and “your” refer to the customer. These terms should be read carefully before any booking is confirmed. If anything is unclear, it is your responsibility to raise it before the service begins. Nothing in these terms affects your statutory rights under UK law.

We may update these terms from time to time to reflect legal, operational, or service changes. The version in force at the time of your booking will generally apply to that booking unless a change is required by law or is otherwise agreed in writing. Where practical, we will aim to keep our terms consistent and transparent so that customers using our gardening service understand the conditions of supply.

By requesting work from Norbiton gardeners, you confirm that you are authorised to agree to the service on behalf of the property owner or managing party, where relevant. You also confirm that the site is safe for access and that any information provided during the booking process is accurate and complete. False or incomplete information may affect scheduling, pricing, and the outcome of the work.

Booking process begins when you submit a request for a quotation, site visit, or direct appointment. We may ask for details such as property type, garden size, access conditions, preferred service dates, and the nature of the work required. Quotes may be based on information supplied by you, photographs, measurements, or an on-site assessment where necessary.

Once a quote is accepted, the booking is only confirmed when we have acknowledged it and, where applicable, received any required deposit or advance payment. A confirmed booking represents agreement to the scope of work described in the booking summary or quotation. Any changes requested after confirmation may require a revised price, revised timing, or both.

If a site visit is required before work begins, this may be to assess access, condition, scope, waste volume, or any equipment needs. A site assessment does not automatically guarantee a fixed price unless stated in writing. If we discover that the actual work differs substantially from the original description, we may revise the quotation before proceeding.

Payments must be made in accordance with the price and schedule agreed at booking. We may require payment on completion, in advance, or by staged instalments for larger or ongoing projects. Unless expressly stated otherwise, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Payment methods accepted will be communicated during the booking process.

Where payment is due on completion, you agree to pay promptly once the work has been finished. If payment is not received by the agreed date, we reserve the right to charge reasonable recovery costs and any applicable interest in line with UK law. We may also suspend future services until outstanding balances have been paid in full.

For larger works, recurring maintenance, or project-based services, we may request a deposit to secure the booking and cover preparatory costs. Deposits are usually non-refundable once planning, scheduling, or resource allocation has taken place, except where required otherwise by law or where we cancel the service without fault on your part. Any deposit amount will be stated clearly before confirmation.

Should you fail to provide access, fail to respond when needed, or be unable to proceed on the agreed date, we may treat this as a late cancellation or wasted appointment. In those circumstances, a charge may be applied to cover time, travel, and preparation. This applies to gardeners in Norbiton and all similar service calls where resources have already been committed.

Cancellation terms are intended to be fair to both sides. If you need to cancel or reschedule, please give as much notice as possible. Unless a different period is stated in your quotation, cancellations made within a reasonable time before the appointment may not incur a charge. However, short-notice cancellations may be subject to an administration or cancellation fee where costs have already been incurred.

If we need to cancel or postpone, we will aim to give you notice and offer an alternative date where possible. We will not be liable for delays caused by events beyond our reasonable control, including severe weather, vehicle breakdown, supplier delays, accidents, strikes, or restrictions imposed by third parties. This does not affect any rights you may have under consumer law if we fail to deliver the service with reasonable care and skill.

It is your responsibility to ensure that the work area is accessible and reasonably safe. Please remove or secure valuables, fragile items, personal belongings, pets, and anything else that may interfere with the work. If we are unable to perform the service due to unsafe conditions, hidden hazards, locked access, or obstruction, we may charge for the wasted visit or abort the work until the issue is resolved.

We will use reasonable skill and care in carrying out the service and will aim to complete the work in accordance with the agreed scope. However, gardening is affected by seasonal conditions, plant health, weather, and site-specific variables. For that reason, results may vary. We do not guarantee growth, survival, flowering, or long-term plant performance unless a written guarantee has been specifically agreed.

Our liability is limited to the extent permitted by law. We will not be responsible for indirect or consequential losses, loss of enjoyment, loss of profits, or losses arising from the use of third-party products, tools, or services not supplied by us. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited.

If damage occurs and is proven to have been caused by our negligence, our responsibility will normally be limited to repairing the damage, replacing the affected item, or paying reasonable compensation up to the amount paid for the relevant service, depending on the circumstances. You must notify us of any alleged damage as soon as reasonably possible and provide evidence where appropriate.

We are not responsible for pre-existing faults, structural defects, unstable surfaces, hidden cables, underground services, diseased plants, pest infestations, or wear and tear that becomes apparent during the work. Where there is a risk of damage to fragile items, lawns, paving, irrigation systems, or decorative features, you should tell us in advance so that suitable precautions can be discussed.

Waste regulations are an important part of our service. Any green waste, soil, branches, hedge cuttings, turf, or other garden debris removed as part of the job will be handled in line with applicable UK waste law and local disposal requirements. We may take waste away ourselves, leave it for your collection, or arrange disposal through a licensed waste carrier, depending on the service agreed.

You must tell us in advance about any unusual, hazardous, or non-garden waste on the property, such as rubble, broken glass, chemicals, contaminated materials, asbestos, or sharp objects. We are not obliged to remove hazardous waste unless this has been expressly agreed and safely arranged in advance. If prohibited or dangerous waste is discovered during the work, we may stop that part of the service until it is made safe.

When waste removal is included, the quotation may be based on estimated volume or weight. If the actual amount of waste is materially higher than expected, additional charges may apply. Where waste remains on site, you are responsible for ensuring that it is stored and disposed of lawfully. We will not knowingly leave waste in a manner that breaches environmental or disposal rules.

Any materials we supply, including compost, mulch, plants, soil, fertiliser, or replacement items, remain subject to their own manufacturer or supplier conditions where relevant. We do not accept responsibility for defects caused by incorrect use, watering, aftercare, weather exposure, or site conditions outside our control. If aftercare is needed, we may recommend it, but it remains the customer’s responsibility unless agreed as part of the service.

Any photographs, measurements, or notes taken during the service may be used for internal record-keeping, quotation purposes, or compliance evidence. We will handle personal data in accordance with applicable data protection law and only for legitimate business purposes connected with the service. We do not sell personal information or use it for unrelated marketing without appropriate consent where required.

If any clause in these terms is found to be unlawful or unenforceable, the remaining clauses will continue in full force. No failure or delay by us in enforcing any right under these terms will amount to a waiver of that right. These terms, together with the accepted quotation or booking summary, form the entire agreement between you and us for the relevant service unless otherwise agreed in writing.

The contract is governed by the laws of England and Wales. Any dispute arising from or connected with these Terms and Conditions, the booking process, or the service provided by Norbiton garden services will be dealt with under the exclusive jurisdiction of the courts of England and Wales, unless consumer law requires otherwise. This governing law clause applies whether the work is domestic, regular, or one-off in nature.

By proceeding with a booking, you acknowledge that you have read and understood these terms and that you agree to be bound by them. They are intended to support a clear working relationship, fair payment arrangements, lawful waste handling, and a professional standard of service. When using our Gardening services Norbiton, your cooperation helps us deliver work efficiently, safely, and in line with UK expectations for responsible garden maintenance.